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Audi Complaint - New Q5-Water Pump Failure
Complaint
I purchased my new Q5 and was very impressed with its styling, handling and overall purchase. Until.....I started the car one cold morning late January '10 and headed on my journey. Once stopped someone pointed me to the fact that a ton of liquid was flowing from my new vehicle. All of the coolant left the vehicle within minutes. Obviously I was stranded on a weekend. On Monday morning I reported the problem and Audi roadside had to flatbed my car to the Audi dealer where I purchased the car. Once at work, I "googled" the problem and was astonished to find that this is a very prevalent problem....there were numerous complaints about this water pump problem. I called Audi NA and said they knew of no such problem even though I pointed to the countless threads on the internet that explained many indivual problems with the same failure. When I picked up the car I pressed a technician and he told me---don't worry we have installed a reconfigured water pump which we had in stock because of the identified problem----the original water pumps are problematic. He said and I quote, "there isn't a Q5 that leaves the showroom that didn't already start leaking". This infuriates me as this is a severe problem that will lead countless drivers stranded that could be helped if Q5 owners were notified before being stranded. This seems like a problem that Audi is turning its head to.........very disappointing...if you have a Q5 bring it to the dealer and demand a newly configured water pump--if not you will be stranded....I loved my new Q5---am a former BMW owner for many years---but this leaves a bad taste in my mouth. Not sure this is the type of company I want to buy a $50,000 car from....
Comments:
Posted by Anonymous on 2010-02-01:
ummm....What is this complaint about? It was fixed under warranty right? If they all have problems, then everyone will bring them in and get fixed. If it was mass produced, what are they really supposed to do? tell everyone to bring their car back in to get fixed? Not practical.
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