Jennifer Convertibles Inc Complaint - Don't waste your money on Jennifer Convertible products
WOODBURY, NEW YORK -- In June of 2009 we received delivery of our new couch and love seat. My girlfriend bought one of their earlier models and was very pleased with it.
Less than one month later the chair's foot rest mechanism broke and we could not bring the couch back to its full upright position. We had to wait 4 weeks for a new part and 1 week for installation. Within a month and a half the same thing happened. A week later the same repairman returned and said he was not surprised. He stated the company was having problems with the foot rest mechanism, something about being made cheaper in China. We were told again 4 weeks for the new part.
At any rate it is now February 1, 2010. I still do not have the part. When I asked for someone in management to get back to me, all I received was an unsigned email stating the part will be in within 2 weeks. They didn't even spell my name right. I have tried contacting their (Regional Manager). He or she never returns my calls.
This couch has a 1 year warranty. What is going to happen after that????
I have never dealt with such a sub standard organization, and I can't believe they get away with selling junk. Their customer service is a joke. I would never purchase another of their products and will endeavor to discourage anyone I can to not buy from them as well.