Delta Airlines Complaint - Luggage gymnastics - Lost luggage
This is not to complain about the less than sincere service in flight (though one stewardess was genuinely excellent), or the terrible organisation at Louisville departures counters (1 girl working flat out to service 6 counters, result 15 min check in), or the late take offs with no explanation, ot the outdated film viewing facilities I've experienced on 3 of my four flights Europe-US. What annoys me this time is the fact that my luggage was lost going to the US, and was returned to me ....... 22 days later, ten days after my return. After repeated contacts, no one answering telephones, no success trying on line to find my luggage through the on line tracking system, extensive correpondence, finally I was informed after nine days that my luggage had been found. I requested they do not send it to the US as I was flying back the next day. Guess ..... yes, they sent it to the US, then asked me if I knew where it was!!!!! Then for another week they could not find the luggage with the by now usual unsuccessful mails and tracking system. At this point I filed a claim for lost luggage with all the necessary details. On the claim for it states that receipts to back up any claim are needed only for items costing more than 250 USD. Two days later my luggage miraculously again resurfaced and was being sent to me. Everything arrived intact and fine, but then I requested compensation for some of the items I bought (just 330 USD, suitcase, underwear, jeans, fleece, t-shirts, socks and a few other items to keep me going 10 days). At this point the process became very complex and receipts were requested for every purchase, even though for lost luggage claims not needed. I did point out I was not claiming for all items purchased, only for those I would not have normally purchased, and did not leave in the US for my next trip, and that they must know by the list that is is very reasonable for the time period I was covering. But no, no discussion, no offer, nothing helpful or reasonable at all, just NO. Very poor attitude for an airline that forced me to spend much of my time and money trying to trace my luggage, to buy clothes for ten days, return to Europe and still be told they did not know ehere my things were! I hasten to add, not the first time my luggage has been lost by Delta, and had it arrived while I was in the US no issues, but arriving after my return, getting lost twice, being asked by them if I know where my luggage is .... I'm sorry, but that is very poor and a poor advert for Delta. I certainly will from now on rather pay more and fly a better airline. I'm not even going to get into how well you are NOT looked after when missing your connection even though it was a Delta issue ... but that was last year .... adding to catalog of a dissatisfied customer. The moral is .. don't fly Delta (3 out of 4 experiences negative now), and if your luggage goes astray, prepare like a Defence Lawyer, as just the claim form is worthy of one.