Days Inn Complaint - Days inn West Broward Blvd- Ft Lauderdale
1700 WEST BROWARD FT LAUDERDALE -- Stayed at this hotel Jan 2010 after returning from a cruise. Front desk staff was very rude to customers. I arrived at around 1:30 pm and stood at counter about fifteen minutes before a clerk would even acknowledge me. He finally asked if he could help me, I said I had a reservation for that night, he told me he wouldn't register me till a room was available. I noticed about ten other people waiting. Other people in lobby had been waiting for about three hours. While standing in lobby I heard desk clerk tell the new customers as they arrived rooms would be ready in about 20 minutes. This was not true. I was ready to go elsewhere but would have still been charged. After about 1 1/2 hours I did get a room. By this time there were about 20 of us waiting for rooms. I realize that this is a hotel that accommodates cruisers. But if they want our business they need more than one maid to service there rooms. If check-in is listed as 3pm then we should have our rooms by then. Room was ok when we finally got in. The elevator on the back side of the building would not stop on the forth floor so we had to go to front of building or carry our luggage upstairs. The closest place to eat was a Dunkin Donuts about two blocks away. One customer asked if it would be possible for the shuttle van to take them about a mile so they could get something to eat. Clerk told him they could take the shuttle for 6 dollars each (what a rip-off), this hotel should have accommodated them. I walked to a service station next door and the clerk there told us about the bus stop located within fifty yards of the hotel that was available for 1.50 each way to get to restaurants etc. You would have thought that the hotel clerk could have told all of us waiting about this option. We had signed up for airport shuttle service for the next morning and of course it was late. I would not recommend this hotel.