Dollar Rent A Car Systems, Inc. Complaint - Dollar Rent A Car - Works to rip off loyal customers
TAMPA, FLORIDA -- This past September I took a trip (Business / Personal) to Bradenton FL (just south of Tampa). I rented a car as I do most times from Dollar and was given a Ford Focus. To get from Tampa to Bradenton you get on I-275 at Tampa International and stay on it until you arrive in Bradenton, FL. 1 road with a bridge toll. To get back you take the same exact way.
So why is it a month after I was in Florida I received a notice from Dollar that my credit card was charged $4.00 for tolls that I "failed to pay for" and $100 for letting me know. $104.00 for running tolls that I DID NOT run. They stated that I ran tolls that were to the East Side of Tampa, which I had never been to, on a road that I had no business being on. Additionally I found after some investigation that the toll violations happened when I was in a business meeting in Ellington FL at a Starbucks with a co-worker. I have 3 receipts showing that I was at this Starbucks 1 hr away from the tolls that were supposedly violated.
So with this information I disputed the charge with AMEX. I let AMEX know that I make the charges for the Starbucks on my AMEX card as well so that they could check the times of the violations with the time of my purchases. And then I waited. I received a letter from AMEX a month later with A Lot of documents stating that they had found in favor of Dollar. WHAT!! I called to find out what was going on and the lady cold not find a record of where I had told the AMEX person of the Starbucks Charges, so she logged it this time.
Additionally I read every piece of paper that was sent from Dollar and found that the documents stated that the car that violated the tolls was a Dodge Magnum, NOT a Ford Focus. I did not have a Dodge Magnum and I have to say at this point I am a pretty frugal person when it comes to Rental cars and will only rent the lowest priced car available (Ford Focus, Kia Rio, etc). I have never even had a Magnum. So now I have proof that I was over 1 hour away and the car that violated the tolls was not even the car that I had possession of for my trip. I have at this point offered signed notarized affidavits from my co-worker and my friends that I was staying with stating that I had a Ford Focus.
I am not sure what more proof they need, but..... For sure I feel that I am being screwed and probably due to Dollar Rent A Car's computer system error or human error at Dollar Rent A Car!
I have disputed the charge for a second time now and I have Faxed the receipts from Starbucks to AMEX. I will wait and see if they find the truth this time.
DO NOT, DO NOT RENT FROM DOLLAR! DO NOT, DO NOT EVER LET THEM GET AWAY WITH CHARGING YOU FOR THINGS YOU DID NOT DO!
After a different situation I have started to Photograph all angles of the outside and inside of the cars I rent with Time Stamp before leaving the rental location. I email them to myself from my laptop so that again it can be traced back to the time and date the photos were taken. This way I will not get another $700 charge for a dent that I did not make.
I know that everyone is on hard times, and I feel that many companies are looking for ways to add extra charges to their customers. They are banking that we the people they are screwing do not have the energy to fight back. PLEASE DO FIGHT BACK WITH ALL YOU HAVE!