JP MORGAN CHASE Complaint - JP MORGAN CHASE HOME MORTGAGE IS A JOKE!
ARIZONA -- I'm only addressing JP Morgan Chase, but have heard HORROR stories about other Financial Institutions that are defrauding their customers when it comes to assisting their customers in saving their homes, making them more affordable. I was a middle income tax paying U.S. Citizen worked with JP MORGAN CHASE for 30yrs. My Job was eliminated and sent off shore to Mumbai, India. Being like other U.S. Americans, trying to be proactive, calling JP Morgan Chase in explaining the work and the fast draining financial situation, that I needed assistance with my mortgage and in trying to save my home. Not only do you either get a young whipper snapper that has no clue, and no communication skills, or you get someone that is obnoxious and rude. Of course this is only if you are lucky enough to get to a live person do you get this type of treatment. After requesting to speak to a supervisor or manager, oddly enough they do not have this type of so called leadership on premise, and not to mention, you get disconnected, and have to call back at least 10 times to get back to a live person, that again cannot offer you any help. After sending in the modification package 4 times, and faxing the same documents over and over because they are outdated and backlogged, and unorganized. When I finally received a decision letter after 9 months, they had the audacity to say that we did not qualify because "Loosing your job" was a temporary situation". OK, my stupidity, loosing your job does not qualify??? What does qualify you to get assistance??? When I called them to discuss this decision, they indicated that yes my spouse qualified because he still was working, but I did not qualify because I was not working. HELLO!!! Does this make sense? I don't understand how one can qualify and the other cant. I requested to speak to loan adjustor or supervisor to find out how once can qualify and the other cant, which made no sense to me. Of course this person said there was no adjustor or supervisor to speak to. Hmmmm!!! Very Frustrated at this point, and I informed this person, that I will not be going back into workforce due to chronic illness that is now prohibiting me from working, and filed for Social Security Disability, which I faxed that document over a few months ago. Did they receive this fax. The person indicates yes we did see this, but you submitted this too late, and that I must resubmit the modification package and start over!!! I said, that doesn't make sense to start all over again, the illness occurred after I sent the 4th package, but as requested I always faxed over checking accounts, Tax forms, etc..when requested after the fact, so why did it matter if I sent the Social Security documents after the fact? The JP Morgan Rep only said, WELL, thats the way its is, so GET OVER IT, resubmit your package, and then hung up on me. I have tried several times to call back with no luck!!! Unbelievable treatment, and after giving this Bank my loyalty, hard working long hours, I along with others are treated like CRAP!!! ALONG WITH OTHER BANKS, JP MORGAN IS SWINDLEING MILLIONS OF DOLLARS FROM ITS CUSTOMERS AND RUNNING A MICKEY MOUSE MORTGAGE SCHEME, AND THE CEO, HAS NO CLUE, AND I SAY NO CLUE AS TO HOW UNORGANIZED, THIS IS. THEY SHOULD RUN THIS OPERATION WITH ADJUSTORS ASSIGNED TO EACH CASE, SO WHEN PAPER WORK OR SOMETHING IS NEEDED, YOU HAVE A GO TO PERSON TO WORK WITH. IF YOU WERE REFINANCING OR BUYING A HOME, THEY WOULD NOT TURN YOU AWAY AND TELL YOU TO START ALL OVER, THEY WORK WITH YOU. WHAT IS SO HARD ABOUT GETTING ORGANIZED, AND RUNNING A DEPARTMENT LIKE A TIGHT SHIP. WOULD YOU NOT RATHER HAVE GOOD REVIEWS, AND GOOD CUSTOMERS COMING BACK, OR DO YOU EVEN CARE MR. DIAMOND? WHY SHOULD YOU, ANY OTHER CEOS, FOR THAT MATTER, THEY GOT THEIR BAIL OUT MONEY AND STILL FLY THEIR JETS. DOES THE PRESIDENT OBAMA KNOW WHAT IS GOING ON, OR DOES HE FALL INTO THE SAME CATAGORY, DOESNT CARE! ITS ASHAME! THAT OUR COUNTRY IS IN THE SHAPE ITS IN, AND THAT US THE U.S. CITIZEN'S THAT HAVE ALWAYS BEEN HARDWORKING, PAY THEIR TAXES, AND BILLS CANNOT GET ANY TYPE OF ASSISTANCE FROM THEIR GOVERNMENT AS PROMISED!!!