Expedia.com Informative - Sometimes Good, Sometimes Bad
I have had a couple of major problems with Expedia, and think it's emotionally and cost-wise easier to go directly to the airline and book a hotel separately. About two years ago my young nephew went into a coma and I had to book a flight and get a hotel to go to Texas as fast as possible. Because the connecting flights were booked too closely together, I missed my connecting flight. In fact, just about everyone on board missed their connecting flights and Expedia did their best NOT to assist me. I ended up purchasing a whole new ticket at another airline to get to Texas without their help at all. My nephew died when I was trying to get on that flight. They also lost my luggage and I had to buy new clothes when I did arrive. I will NEVER forget it. In the past, I have also booked a couple of flight/hotel packages and was struck by how horrible the flights were. First, they use the shoddiest airline of them all--usually US Airways, which more than once has taken off with equipment clanking in the wind (pretty scary); then, there are usually two or more connections where you have to RUN to your ongoing connection in another terminal and this also can be with a partner airline, so you have to check-in again (just when you thought that you may actually make it.... On the return, it's worse, because you have all of this and additionally, you have to take the flight that's leaving in the middle of the night because that's all that there is. I remember being the Cairo, Egypt airport by myself (an American woman) at 2:00 A.M. because my flight was at 4:00 A.M. This also happened on the return trip from Europe when my flight left at 2:00 A.M. and the hotel failed to call me a taxi as they had been instructed to. This was another lovely experience. I will definitely not use them again. Oh, and another thing, many times, if you check the hotel sites, the rooms are cheaper than on the Expedia site.