Howard Johnson Hotel Bellmawr New Jersey Complaint - Complaint

Review by retired Barb on 2010-02-02
BELLMAWR, NEW JERSEY -- We stayed at this howard johnson hotel a few times, last time we had a problem with housekeeping staff not cleaning the room we reported this to the manager, we received a letter telling us to please give them a second chance, so next month when we returned to New Jersey we booked 5 nights at this hotel, when we got there I asked the manager to please make sure the room is cleaned, he then said he declined our stay, we are in our 60's, i cannot believe what he did was legal, he had all our credit info, and after traveling 270 miles we had to go find another hotel, our daughter was having surgery the next morning, my husband is diabetic. and we were left trying to find another hotel
Comments:8 Replies - Latest reply on 2010-02-04
Posted by Anonymous on 2010-02-03:
Why do I find it hard to believe the manager declined your stay just for you asking to have the room cleaned? As for is it legal? YES. Anyone can be asked to leave, and made to leave, any private property by law.
Posted by YunkaG on 2010-02-03:
You asked the manager to make sure the room was clean before you even saw it. I guess he took offense at that even though you had a 'dirty' room before. Somehow, I think an attitude came in here that isn't explained because hotels are feeling the economic pinch too and normally welcome people. Hope all worked out.
Posted by Anonymous on 2010-02-03:
I would love to have heard BOTH sides of that conversation
Posted by Anonymous on 2010-02-03:
Umm...I have a feeling the OP isnt explaining the whole situation. I can;t imagine a manager just cancelling reservations for no reason other than the OP asking to make sure the rooms are cleaned every day. Sounds to me the OP got an attitude that caused the manager to take offense and to take her business elsewhere. As far as your statement that your husband is diabetic and your daughter is having surgury, maybe you should have been more responsible and courteous and not copped an attitude to get yourself thrown out of there because I have a feeling something you did caused them to cancel your reservations.
Posted by retired Barb on 2010-02-03:
when i wrote this i wanted people to understand that we did have a problem at this howard johnson hotel, one night while coming back to our room we found every light on, drapes opened and our luggage in full view, the room was not cleaned trash never emtied, coffee and grinds still in pot and no towels,that was my first complaint,this manager sent me a letter to my home, asking me to give them a SECOND CHANCE, so thats why on my next trip that i asked will our room be cleaned this time, and i got the response of, that he would decline us, mind you we booked this hotel,and were comfirmed,, i found this behavior outrageous,my husband and i travel a lot, i am sure if this ever happen to anyone else out there, then you would know exactly how i feel
Posted by Anonymous on 2010-02-03:
Barb, what you are missing, is that it seems that when you checked in the second trip, you immediately went into what happened before and make sure the room is clean this time and yada yada. I seriously doubt some manager is going to cancel your stay for you just asking to have the room cleaned. I just have a hard time believing that.
Posted by Pepper on 2010-02-03:
luggage in full view...
where was it when you left?

more importantly, if i thought a place was dirty
i wouldn't want to go back period
Posted by jerseygurl on 2010-02-04:
i agree with pepperelf! who would go back to a hotel that the cleaning of rooms is obviously not the first priority? is this the only hotel in town? was the second chance a free night stay or a lower rate or some other type of compensation? i just can't see how a manager would not honor the res, unless they were being real pains in the a--! but that still doesn't make sense, as there are SO many customers that fit that bill! lol! something sounds just a little fishy!

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