Lakeland Toyota Complaint - Screwed
LAKELAND, FLORIDA -- Took my truck to trade in on a family size vehicle. Ive hand this truck for 4 years and have had no major mechanical problems. The sales manager [snip] took my truck to test it and brought it back claiming my 4 wheel drive was not engaging. We were immediately suspicious because it was working when we took it in. [snip] then said he could no longer help us and was very un-concerned with "our" problem. We told him we were gonna file a complaint ad his response was "ok" as he stood there eating a doughnut and smiling. I ask you, where is the customer service from yester-year? Do businesses just put the bottom line above everything else? We will never return to this business for anything! We have had a negative experience at this dealership before; we also have a family member that had a horrible experience as well.
There is a lot of room for employee education at this dealership. I would highly recommend that anyone considering buying or servicing a vehicle should go somewhere else!