Best Buy Complaint - How Best Buy Broke the Heart of my 13 Year Old Daughter
My 13 year old daughter saved for 2 years to buy a laptop. Right after Thanksgiving she forked over her $400 to Bestbuy.com for an Asus laptop. ONE month later we're being told that her non-working screen was abused and will cost her $500 to repair. We're told that if there's problems within or after the warranty period, we should bring the product back to the "Geek Squad."
I have gone up the customer service chain only to be told (finally by a supervisor in the Corporate Customer Service office) that it's past the 14 day exchange period, Best Buy is not responsible for consumer abuse (again, we feel it's a defective screen), and they will have nothing to do with this issue..go to Asus and complain...end of story..good-bye.
Asus is a Chinese company and trying to start another fight with them is unreasonable. A nationwide well known consumer advocate told me (and America on his nationally broadcast show) that BestBuy is not known for being reasonable and fair to customers.
All we're asking from Best Buy is to repair or replace the $400 laptop for our devastated 13 yr old girl.