Video Only Complaint - TV Never Available, Awaiting Credit Card Refund - Samsung 50" Plasma (PN50B650)
Samsung 50" Plasma (PN50B650) - Complaint
SALEM, OREGON -- I purchased a Samsung Plasma TV (PN50B650)on 12/3/2009 from Video Only - Salem, OR. After two weeks of waiting on the TV, I called once a week to check on it. All they ever told me was that it wasn't in yet. On January 12, 2010, I was fed up with waiting. I went in, and asked for my money back. The sales representative offered me the next level up for 5% more than what I initially paid and stated that they had this in stock. I declined, and he processed the refund. He said that it would take up to 15 business days to process. On February 2, 2010, I called Video Only and told them that the refund had not processed. The representative said he would look into it and call me back. I called them once again 25 minutes later for a status report. This representative spoke with a manager who instructed him to fill out a form for Video Only Corporate to determine the problem. When I asked him how long that would take, he said 1-2 days. I responded that I don't believe anything that Video Only representatives tell me since they couldn't get me my TV in a timely fashion, and now that they can't process my refund in the time they stated. I'm evaluating my legal options at this moment.
It's been an emotional ride of exhiliration in the hope of getting this new TV to extreme disappointment and anger for the lack of resolution and care that Video Only presents.