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Video Only Complaint - TV Never Available, Awaiting Credit Card Refund - Samsung 50" Plasma (PN50B650)
Samsung 50" Plasma (PN50B650) - Complaint
SALEM, OREGON -- I purchased a Samsung Plasma TV (PN50B650)on 12/3/2009 from Video Only - Salem, OR. After two weeks of waiting on the TV, I called once a week to check on it. All they ever told me was that it wasn't in yet. On January 12, 2010, I was fed up with waiting. I went in, and asked for my money back. The sales representative offered me the next level up for 5% more than what I initially paid and stated that they had this in stock. I declined, and he processed the refund. He said that it would take up to 15 business days to process. On February 2, 2010, I called Video Only and told them that the refund had not processed. The representative said he would look into it and call me back. I called them once again 25 minutes later for a status report. This representative spoke with a manager who instructed him to fill out a form for Video Only Corporate to determine the problem. When I asked him how long that would take, he said 1-2 days. I responded that I don't believe anything that Video Only representatives tell me since they couldn't get me my TV in a timely fashion, and now that they can't process my refund in the time they stated. I'm evaluating my legal options at this moment.
It's been an emotional ride of exhiliration in the hope of getting this new TV to extreme disappointment and anger for the lack of resolution and care that Video Only presents.
It's been an emotional ride of exhiliration in the hope of getting this new TV to extreme disappointment and anger for the lack of resolution and care that Video Only presents.
Comments:
Posted by BEJ on 2010-02-03:
Dispute the charge with your credit company. Most companies will tell you that a refund may take up to 1-2 billing cycles to show up on your credit card statement. I am not sure legal action is warranted--there are other options to try first such as dispute the charge with your credit card company.
Posted by LadyScot on 2010-02-03:
Depending on your credit card company, refunds show up 1-2 months after they are initiated. If you do not see it by the billing cycle for March, dispute it with the card company.
Posted by Stew on 2010-02-03:
Last time I had a refund on a credit card I saw it show up on the online transaction register that same day. Where the heck does 1-2 months come from?
Posted by goduke on 2010-02-03:
I can honestly say that I've never seen a refund take a month when I know for a fact what day the company actually processed it. I've seen companies wait and batch their refunds 1/week or so, but my refunds generally hit within a few days.
Posted by memoryx57 on 2010-02-03:
I'm with Stew and goduke. Refunds don't take 1 to 2 months as far as the credit card goes. The only reason he doesn't have the refund is because the merchant hasn't processed it yet. I'd go ahead and dispute it and let the merchant and the credit card fight it out.
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