Home Depot Complaint - Fraudulent Pricing
HALIFAX, KANSAS -- My complaint is in regards to fraudulent representation in advertising, a well as poor customer service. I was in the market to replace a broken built-in dishwasher. On the Home Depot web site (Canadian) I found a GE model listed at $298.00 which matched my stainless steel GE Fridge & Stove previously purchased from Home Depot (my first bad experience with Home Depot), however it stated "Available In Store Only". I drove to the Halifax (Lacewood Drive) location and and spoke with the sales representative who informed me that this model was not in stock. I asked if he could order it and was told it was not available but could be ordered on line and it would be delivered to me. I returned home, called customer service and explained what had transpired. I supplied the customer service representative with the details (make & model #, etc...) who in turn called the store and spoke with the sales representative and than informed me that there must of been a misunderstanding, that in fact the store could order the unit. She offered to transfer me to the said representative whereby by I was disconnected. Upon calling the store back I was put on hold for 20 minutes and again disconnected. The following day I called back, was again put on hold for 15 minutes after which the receptionist came back on line to inform me that they were too busy to take my call and that someone would call me back. The following day, having not received a call back, I called again and eventually reached a sales representative who upon being provided with the make and model of the dishwasher quoted me $498.00. When I explained that it was listed on the web site for $298.00 (which he looked up and confirmed to be correct) he informed me that he would have to speak with his supervisor and call me back. When he did call back he informed me that they would not honor that price. When I asked why it was explained to me that that price was for the item only if it was in stock. It should be noted that this is not a promo item, sale item, or limited quantity/ no rain checks type item. In fairness it should be noted that in small print it does state that "Price may vary by store". I just believe that a $200 variance is excessive (seems to me to be no different than list pricing a product for a $1 and than charging $197.00 when someone wants to actually buy it). All I can say is, if this practice isn’t illegal it should be.
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