Hotwire, Inc Complaint - Hotwire lies....Beware
I have rented hotels through hotwre.com for almost two yrs with no problems. However, today I booked a room for three days. I called the company prior to ordering room because I needed a room closet to my area to avoid travel time. I was told to put in my zip code and it would tell me the furthest the motel would be away. I did so and it informed me one mile to sixteen. So, I order just to be booked twenty five plus miles from location. So, I called company directly after confirmation and was told sorry can't do nothing. They said they meant sixteen miles being most a straight line noy driving directions. Well, maybe the first lady should have told me that before I order it. I told them I would never do bussiness with them again nor send anyone their way. They could care less if they lost my bussiness which says a lot about their company. Everyone kniws if you have good customers your goal is to keep them. I am soo annoyed and do plan on writing the corporte office. I have no use for this room now it will take me thirty min. to get there to pick up thirty min. to bring him back thirty min. to return him and thurty min back. each day he is her and sometimes double that if need to get him for eve appt. The time and money spent for gas doing this could have gotten me a better room much closer.