JetBlue Complaint - Jet Blue True Blue Lack of Service Team!
I have never written a negative review before so here goes! I have never been so disapointed with a company in my life. I fly 8 months out of the year and all over the globe. I participate in numerous rewards programs and have more free flights and hotel stays than I care to think about. I often lose them because they expire before I can use them. This is the case with Jet Blue. I have 4 free flights under their "old" True Blue rewards program. I decided it would be fun to take the family to Florida for a week and so I went online to book my flights. Much to my disapointment I discovered that Jet Blue has transitioned to a new reservations system and that I could no longer book my rewards flights online. I had to call to make the reservation. No problem I thought and so I called. I was told that there was "higher than normal" call volume and that my call would be answered as soon as possible. I waited 45 minutes the first time, 1 hour the second time, 2 hours the third time and I am currently on hold at 3 hours and 20 minutes. I have been disconnected 4 times and possibly hung up on after finally getting thru yesterday. I would have given up long ago if the rewards weren't expiring shortly! I decided to email them and this is cut and pasted from their response!
"Thank you for contacting JetBlue Airways regarding your TrueBlue account. JetBlue has just completed transitioning to a new reservation system and as a result, the TrueBlue help desk is currently receiving a high volume of email and can no longer accept them at this time. We apologize for the inconvenience.
Please note: Old TrueBlue points that appear in your online account summary can not be booked through jetblue.com. To book Award travel using these old points, please call us at 1-800-JETBLUE.
We value you as a JetBlue customer and apologize for any inconvenience caused from the temporary limitations we are experiencing." BS!
They aren't even accepting emails at this point! This sounds like a potential class action lawsuit to me! Virgin America here I come!