Air France Complaint - 70 Year old Disabled parent harassed, denied a requested wheelchair and left unattended at Charles De Gaulle airport.
I am putting this complaint regarding the treatment meted to my parents who flew from India through Paris to Houston recently. My father has multiple health issues – amputated feet (actually he doesn’t have one foot and doesn’t have any finger on other foot), has gone through multiple Heart surgeries and heart attacks and has diabetes. For him walking one mile is a very painful and cumbersome proposition. To add to all the woes they can’t speak English and can barely read it.
We had requested for wheelchair while booking the ticket – Wheelchair for Mumbai airport and wheelchair for Paris airport. But for some reason when they landed in Paris they weren’t entertained at all. They were kept on wait from 2 and half hour. My mother kept on asking for wheelchair but they did not respond. There was a guy with wheelchair standing nearby and he said it was not his duty. When last half an hour was remaining the air lines personnel at the gate told them that they won’t get the wheelchair and they will have to walk till the other gate which was in other terminal and required a walk of almost a mile. They almost missed the flight and my mother got almost got a panic attack.
Isn’t this harassment? Can’t these officials put themselves in these old people’s shoes and realize that the treatment meted to them was painful and unjust. Can you please give an explanation for such an inhumane treatment? What is the justification you can give for not providing the requested wheelchair.
Please respond to this complaint else I will be forced to take legal action against Air France.
They will be returning soon and my mother panics and breaks down when it comes to travelling via Paris.
I am attaching the itinerary for reference.