JetBlue Complaint - Their new system will take you up to 10 hours to book a flight!!!!
I was trying to book a flight with Jet Blue using a credit I had from a previous cancelled flight. They are in the middle of switching operating systems online and I was unable to access my "old" credit from the previous system. I had to call in to try and book the flight. On the first day I called I sat on hold for 56 minutes till someone came on to assist me. They were untrained in the new system and could not access the old credit, so I was passed on to their supervisor and an hour later she also could not complete the transaction. We hung up the phone line and they said within the next few hours they would figure it out, call me (which they never did) and I would be able to access the credit. The next day I was able to actually see the credit online, but could not book my flight. Yet again I had to call in and have someone assist me. The flight I was trying to book the day before had gone up $40. They were still not able to apply my credit in their new system, so I sat on hold that day for a documented 5 hours and 48 minutes (running up my cell phone bill) and had spoken with two supervisors and 3 other associates all of whom could not figure out how to work their new system. They said they would call me back three different times, while they tried to work things out, but I only received one call, and when I called in the line was so overloaded that the system couldn't even place me on hold again. Day 3 I called back again to complete the whole process. After another 1 hour and 32 minutes on hold I finally have my flight. Not only is my cell phone bill going to be way over my minutes and cost me a fortune, but I took all that time off my work to just book a flight which should have been a very simple process. They are completely understaffed, untrained and incapable of managing their new system, which I should not be penalized for. I would greatly appreciate for compensation of my cell phone bill charges, loss of work, and flight increase, while they were busy trying to work out their new system on my behalf, either a companion flight ticket or points to use towards a next flight. At least some sort of incentive to fly with them again.