Staples Complaint - Rewards - Ink/Toner Recycling program - Not So Easy
PARKER, COLORADO -- In December my Local Staples store told me that if I were to recycle my HP Toner Cartridges, I would earn double rewards if I purchased a Toner Cartridge from them. This was NOT true. I did not need a $150 toner cartridge at the time. They told me that I could recycle up to 3 cartridges (for a total of $18). A month later I received a check for only $9. I called the store (where I purchased the cartridge) and they assured me that I should have gotten the double rewards. Next I called the Rewards 800 number. After waiting 40 minutes to talk to someone, the support person told me that I was misinformed. I felt that I was tricked into making a purchase that I did not need. I told the Rewards Customer support person that I would not be shopping at Staples any more. The Office Depot, right across the street has much better deals, has excellent customer support and they have always been truthful with me and my business. Its easier (and cheaper) for me to shop at Office Depot.