Sprint/Nextel Complaint - Horrible company - Motorola i335
I have Nextel with a Motorola i335 phone.
When I first got the phone I noticed that it took a long time to send and "download" text messages on my phone. After a long while I took the phone to a store and they reset it and it did make the process quicker but by the end of the week it was just as slow as ever. I also regularly have people tell me they get random texts from me only to find out they are just getting texts that I had sent hours before hand. Ironicly when I went into the Sprint/Nextel store to ask why this was happening I expected them to blame the phone (it was a cheap phone) but instead they admitted it was likely due to a lapse in the tower system. I also have REALLY bad coverage in most areas and consistently drop calls or can't make out what people are saying.
I had the "automatic bill pay" feature via the Sprint/Nextel website. This past month I had a major expense and basically drained my checking account. I get paid 2 days after my account balance is due so I went to take the feature off so I wouldn't have an overdraft but found it takes up to 2 billing cycles to remove the auto pay feature! Here's a shock, 2 billing cycles to take the feature off, SECONDS to activate the feature...
I called Customer Support to see if I could get them to take it off right away and one guy told me they likely could and transferred me but whoever he sent me to said it can't be done. I'm coming up on 2 years, have never been late on a bill, never gone over my allocated minutes, and not only did they not help me but really the tone of voice the customer support people had was they didn't care at all and came across like I was bothering them.
I had considered switching from Nextel to Sprint (even though they are the same company they use different towers at least in Southern California) as my friend has Sprint and she hasn't had nearly the problems I've had but due to such poor customer service I will be bailing as soon as my contract is up in 3 months.