Affordable Dentures Complaint - Wait and wait and wait, BTW wait some more
CARTERSVILLE, GEORGIA -- What a disorganized operation. Had new dentures made that needed adjustment, Have spent 7 hours in the Cartersville, GA office waiting. Today I arrived at 1000 AM, when adjustments are made. Asked how long the wait would be since the office was 100% full, Was told 20 to 30 minutes. Said OK I'll run some errands in the area and return. Returned at 10:20 and found an empty seat. At 11.15 asked how much longer the wait would be and was told that my name was NOT on the list since I had left the office. I asked them what difference did it make whether I waited in the office or waited outside. Especially since there was no seating available. She explained that was their procedure that you have to wait in the office with everyone else. Asked why and was not given an answer. Told her they close the office from 12 to 2 daily that maybe letting 1/2 the techs go to lunch from 12 to 1 and the other half 1 to 2 that maybe that would decrease the backlog. The wall was a better conduit than her.
Explained that I had spent 7 hours waiting and had been serviced yet and asked if she thought the office had a problem. She explained that all must wait.
She acknowledged that she made a mistake my not writing me in when I returned and to have a seat and wait some more. Never again will I use them or recommend them.