SuperShuttle Complaint - EXTREMELY BAD Customer and Transportation Service from Super Shuttle.
SAN FRANCISCO, CALIFORNIA -- Super Shuttle has topped all others with its horrible customer service.
After OVER an hour in the Van that took more customers then they were supposed to, I had to be dropped off on a corner to get my own taxi home as the driver was nowhere near finished with his route and we had ALREADY passed my house right from the start.
We were coming from SF airport. We went past the Mission, Caesar Chavez, my neighborhood and proceeded into Downtown, because they put me in a DOWNTOWN Van. So I was screwed basically. The driver kept getting lost and circling blocks twice before he would find the place.
Finally, after an hour of this and, because I should of already been dropped off on the way into Downtown, I got so frustrated I asked to be let out. The driver apologized and gave me a card, told me to call Super Shuttle for reimbursement and that they will pay for my taxi home. Yeah, right. I should of made the driver call. He was basically lying to me then apparently went on to lie to his manager about the whole situation. He knew he had blown it by not dropping me off already.
Now, and additional 13 dollars later and 2 hours of time, I was finally home.
Super Shuttle denies the whole incident. They told me 6 people were in the Van when it was 10. Hello, I was there. They told me the driver finished his route in 1 hour 10 minutes. AN IMPOSSIBILITY when I left after an hour and two more customers had to be dropped off in two different directions. So they basically said, too bad, sorry.
Instead of saying, you know what, yeah, sorry, we were short drivers, had you go on a Downtown Van, we understand this presented problems and delays, etc..etc next rides on us. No, forget it, they just lie about the situation and basically take no responsibility.
Never again. Don't use them. Pay a little extra for reliable service. These guys do NOT CARE ABOUT THEIR CUSTOMERS AT ALL.
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