La-Z-Boy Incorporated Complaint - La-Z-Boy fabric frayed
PEORIA, ILLINOIS -- I am very dissatisfied with the way my couch and chair and a half has worn. I have had them not quite 4 years and the fabric is frayed. The frame on the couch has also broken. I understand that the frame is under warranty but the cost to have it fixed is high and the fabric is so frayed I don't see the value.
I paid to have a 10 year stain warranty on a couch and chair that has lasted less than five. Before this I trusted the La-z-boy name and worked with a salesperson describing my needs in depth. I explained my needs for durability with a large family. I do not have money to waste on furniture and expected to make an investment on furniture that would last for years. I will never buy La-z-boy again
1. Written by la-z-boy says it lasts Here is, on 04-02-2010 09:53
2/4/2010, 8:47:45 AM - DH - Dear Ms. Murfin:
Thank you for your e-mail dated 2-1-2010. Please review the e-mail below that was sent to you on 5-12-2009 in response to an e-mail you sent to us on 5-11-09 regarding the matter.
Again, we apologize for the concerns you are experiencing; however, we would not be able to assist you with repairs or replacement of parts at no charge.
Kindest Regards, La-Z-Boy Incorporated
5/12/2009, 1:53:43 PM - DH - Dear Ms. Murfin:
Thank you for your e-mail to our company. We apologize for the concerns you are having with your furniture.
We provide a lifetime warranty on the parts only of the metal mechanism, wood frame and springs used in our furniture. The labor to replace the parts or make any repairs to the furniture is limited to 1 year from your date of delivery. Any pickup, delivery or in-home service fees are not the responsibility of La-Z-Boy Incorporated.
We provide a limited 1 year warranty on the fabrics and welting used on our furniture.
Your furniture is no longer covered under the 1 year labor, fabric or welting warranty.
We apologize we are unable to assist you or make any adjustments in this matter.
The fabric is still current in our product line and you may wish to contact your dealer to purchase replacement fabric parts at your expense.
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