Hotwire, Inc Complaint - Hotwire.com Dominates Con-Artistry
This is my letter of disapproval to Hotwire.com:
Hotwire.com Superiors and Affiliates,
With deepest regret, Hotwire.com and their affiliates have disappointed me to no avail. I am shocked and offended at how my vacation planning took place with the Hotwire team, and will NEVER seek your services again. To begin, my vacation was quoted at $910.64, Hotwire took my credit card number, charged it, and was authorized to $910.64 of my U.S. dollars. To my surprise I did not receive my vouchers or hotel info via email, as stated. I called my bank, collected all information pertaining to the $910.64 authorization, including the terminal ID and toll free number. Upon calling the toll free number I sat on the phone or hold for an hour or more, just for the CSR to inform me the price had risen $51.00 and I would have to pay that amount, regardless of Hotwire already holding my account for $910.64, the initial price of the vacation package. I then had to wait another hour for my bank to straighten out the charge and release it. I was instructed to call back, not use the website, to book the vacation. I voiced concern to Ronald the CSR and he advised to ask to speak to a supervisor for a favorable outcome. As it just so happens, I call back, lose connection with the first CSR, then call back and talk with a second CSR who listens to me, offers little help, so I ask for a supervisor. The supervisor via CSR offers a $50.00 coupon-BUT WAIT- the price has risen another $50.00! I could not believe my ears! Could this be real? Supervisor Mikaela had no understanding, no ability to see the obvious error from Hotwire charging $910.64, then saying, "No, that's not quite enough. Make it another $50.00" If there were ever a scam this is it. It didn't happen once, but twice, IN ONE DAY. By the end of my 6 hour debacle with Hotwire and their affiliates I had nearly $1000 dollars tied up and unusable for future transactions, and no vacation to show for, but a horribly orchestrated fear tactic that my vacation destination was rising $50.00 on the hour, so I better make my purchase now. On closing, I want to make Hotwire and affiliates aware of the current and future business they have funneled to the competition. I will no doubt pay $900-950 for this trip. I will gladly pay more to another company, just so long as it doesn't benefit Hotwire or affiliates. I will not use this site for future trips, which is 2-3 a year. Lastly, I will make very certain every companion on the trips (June will be me and four friends, all of which no longer consider Hotwire or affiliates trustworthy). I intend on my network of other business owners, friends, and family knowing that above all, Hotwire dominates but one market, con artistry. Being a business owner, I know all too well the power of referral. I also know it takes ten good referrals to counter one really bad referral. Good luck with that.
With Deepest Regrets,
Lindsey (last name withheld)