Dyson Vacuum Cleaners Complaint - Over-Rated Product, Horrible Customer Service
CARLYLE, ILLINOIS -- My husband purchased my DC25 at a Loew's store as a Christmas gift in December 2008. I immediately went on-line to register my vacuum.
At first the vacuum worked great though the hose IS very stiff and awkward to use. Last month I noticed the vacuum lost suction and the button to engage the beater brush wasn't working. This means your roller brush won't work.
I e-mailed the company. They e-mailed me back saying I should call them. I had my son call for me and what follows is bizarre and unsettling. The phone service tech told my son that we were not registered! He also told my son that because we did not register our warranty could not be honored. Folks, my warranty documents which came with the vacuum specify that as long as you have your receipt verifying your purchase date (and I do)you have a five year guarantee of free parts and labor. He also told my son that repair costs could go up to $100.00, maybe more but don't worry they have a cap on those charges. My son said with costs for repair that high people would just go buy another vacuum. Get this, he said, that's the best thing to do because these vacuums are so affordable compared to ones in their class!!!!!! Affordable!!!!!!!!!! WTF!!!!! My husband paid a little over $400.00 for my vacuum and this monkey suggests we can simply go buy a new one!!! When my son tried to call them again this week (within their suggested phone hours) no one picked up the phone. I e-mailed them again telling them this all well as the comments made by their "service rep." I have received no reply. My husband thinks this is a crooked company and I'm beginning to think so too.
Bottom line folks, save your money and buy an American made, cheap vacuum. It'll work just as well and when it goes, just dump it and save yourself the hassle of dealing with customer service reps who obviously know nothing about their product or serving anyone's needs except this greedy company.