Motel 6 Complaint - Roach Motel - No Room Service
EL PASO, TEXAS -- I and a guest spent an extended stay of over 10 days with this motel located in El Paso, Texas at the intersection of I-10 & Reynolds Street. At the time we checked in I was not made aware of the fact that the room was not going to be serviced every day until after my credit card was processed and I signed their paperwork. When I asked why, she told me because of the internet price quoted. I do not recall anywhere on their website disclosing such information. We felt we were in between a rock and a hard spot because other hotels in the area were charging premium rates over the Christmas holidays and we had been quoted a price. I was told by the person at the front desk that I could come to the front office to request new towels and that my room would only be serviced once a week. This meant that we would have to make our own beds, take out the trash every day etc. To make matters worse, the rug was infested with fleas and there was tiny little bugs on the night stand. I have to admit though, that their maintenance person was prompt on spraying the room for fleas and the bugs. And in all fairness, the night security guy made his rounds frequently over all the property. This particular area of El Paso is in a high crime area with gang activity.