American Home Shield Complaint - Beware of American Home Shield's promises
On December 8, 2009 my hot water heater started leaking. I had just opened a policy with American Home Shield and was told that I had immediate coverage. I placed a claim with American Home Shield. I have hot water heat which means that my 75 gallon hot water heater provides heat for my furnace. They first sent out a vendor that had no clue about my unit or my furnace and told me that my furnace was not going to stop working because my hot water heater did NOT provide heat for my furnace. They then sent out a second vendor that told me that I did have hot water heat. My unit is located in an outside shed which is HEATED. The first vendor told me that the heater was working fine. The second vendor told American Home Shield that the hot water heater broker because there was no heater. It was 15 degrees below zero. I had my own vendor come in and he verified that I do have hot water heat AND my heater in my storage unit was working fine. The hot water heater was old and that is why it stopped working. American Home Shield delayed in calling me back. My insurance company told me to keep the hot water heater on even though it was flooding my unit. If I turned the hot water heater OFF then all of my pipes in my unit would freeze and my property would be uninhabitable. Still I waited hoping that AHS would call me back. I finally had to replace the unit myself and file a claim with State Farm to restore my property from the massive flooding. Had AHS sent out competent vendors in the first place and acted quickly this would not have happened. They told me I could dispute the claim, which I did but no matter how many phone calls I made, no one would return my calls. In fact, my representative at American Home Shield's voice mail was FULL. I have never dealt with such incompetent people. They took my money and then refused my claim. I am a real estate professional and I have helped homebuyers purchase many American Home Shield home warranties. NEVER AGAIN. Do not use this company. They are incompetent!
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