BMW Complaint - Dishonest company and rude customer service
I am outraged with this organization. I purchased a certified pre-owned vehicle in April 2005. I told the sales representative that I would only purchase the vehicle if I could get a warranty plan with it that would last as long as the 60 month note. I was trying to avoid a car payment and a big repair bill in the same month. I knew I would not exceed the 100,000 mileage due to the close proximity of my job. My only concern was the length of the warranty. He sold me a 100,000/72 month extended warranty. I took it in for service this Monday (2/1/10) and the dealership is trying to charge me $2500.00 because they say it is out of warranty. I am being told that the 72 month period actually started when the vehicle was originally retailed which was November 2003. That is OUTRAGEOUS!!! Why the hell would I purchase an extended warranty from the time I didn't even own the vehicle. This is ludicrous. The salesman committed fraud and all their customer service can say is sorry about that. I will NEVER purchase a BMW again. I have consistently experienced bad service from them. Stay away from the Silver Spring dealership, their service is horrible. In fact, I'd stay away from BMW altogether. I had no idea they had such negative PR on the internet until I started researching them.