Bally Total Fitness Complaint - Misled & Paying for it!
In August of 2009 I called Bally Total Fitness to cancel my membership after having put it on hold for 5 months. The woman I spoke to (whose name I DEARLY wish I could remember!) told me that my membership was already canceled. I asked her to double check and she said yes, no problem, and I hung up the phone a happy customer.
Shame on me for not checking my bank statements while I was overseas and over the holidays, but I returned home to find that I had been charged the full membership fee for September, October, November, and December! I immediately called and was told there was no record of a cancellation of my membership in August. I explained what happened and immediately canceled, then asked for a refund for Sept-Dec. I was refused.
I was told they could do a search of my phone number for the call I made in their database which would take 2-3 weeks and then they would contact me. Still trying to remain pleasant, I agreed.
It's been over 3 weeks. Today I called and (conveniently for them) my number never showed up as having called in August and I was again refused a refund. Still being polite, I asked for a manager and was given voicemail.
I don't blame the people on the phones--according to their computer, I guess I look like a liar. Which frustrates me.
Point of my rant? GOOD LUCK GETTING A REFUND even if you were assured your membership was ended and Bally made a mistake! Check your bank statements because I got swindled out of a hefty chunk of money.
I would have let it all slide if they had apologized and offered a refund, but this is unacceptable. Other than this incident, my experience with Bally's was very pleasant.