TiVo Complaint - TiVo Service Rip-Off
My first mistake was purchasing a Humax TIVO/Video recorder combo a few years back, my second mistake was purchasing the lifetime subscription. All in all my initial investment was about $800.00 for both. About 6 months later the DVR started freezing up, which required unplugging the unit and resetting it. I researched the issue and found it was a common problem with this unit. I contacted Tivo and was told I could replace the unit with another, but it would use up the one transfer that I was allowed on my lifetime subscription. Since the reviews on the unit weren't very good I decided to live with the unit I had instead of risking another lemon then I would lose my lifetime subscription. I figured down the road I would purchase a better unit....well here we are. the machine gave out all together so I purchased a series 2 unit and went to transfer my subscription only to be told I would not be allowed to do so because it has to be the exact model machine I already had....problem is that model is now obsolete. They would be more than glad to sell me another 400.00 lifetime subscription...TIVOs lifetime service is a rip off!!! because every few years the will obsolete the current model and you will have nothing to transfer...then it gets better...It's a 200.00 transfer charge.....This company is crap!!! Save your money and get a DVR from your cable provider. Customer service is a joke...all they have is excuses for this and for that...I will never deal with them again, I understand now why HHGregg doesn't sell them!!