JP Morgan Chase Manhattan Bank Complaint - Disney Stories by Chase Consumer Banking, 1044 McLean Ave, Yonkers, NY 10704
YONKERS, NY, NEW YORK -- I attempted to open a checking account at 1044 McLean Ave, Yonkers, NY 10704. I was sent in the mail a Gift Card for $100 for opening the account. I started out with $100 of my own. The account never opened. I was told that different names showed up with my social security number. I asked them what names? I knew why that had happened. They said their dept was "handling it". They needed a "verification letter" from Social Security which was brought to the branch and faxed over to "the dept". I was told it would be taken care of within 48 hours from the next business day. When that day came, they never received the letter faxed over by the branch.I called all over the place, using their 800 number, trying to find someone to tell me where this letter was since a confirmation of the fax was provided. I was asked "What dept does that fax # belong to?" I didn't know. Security, I assumed. They'd snort,like pigs."You don't even know what dept it is". And they do? The letter had disappeared. I asked a supervisor (800#,not the branch)to please fax a note to the number in question and ask them what happened to the letter. She was silent for 5 minutes. Then she spoke. "The account is closed. It is closed because I said so". Yes...there is a hell and it's usually found in a bank. I made more calls and spoke to more supervisors. By the way, calling the branch was no pleasant experience. The banker, who knew who I was, said "uh huh uh huh" to my asking what was going on.
After about a week of this intrigue, I spoke to still another supervisor named Sarah. She actually wanted me to relay my complaint to the branch manager, a young man. I said no, please, I need someone interoffice to handle this. It's out in left field. So I told her everything. By the way, during this entire time, I was told by 5 people that the $100 gift card deposited in my account per notification email while the account was "closed" (I was also told the account was in a "restricted" status) was mailed to my house the week before. The branch bankers told me this, and so did cust serv at the 800 number. Sarah told me, we took the $100.00 OUT and you will not get it unless we reopen the account. As for the lost letter, EVERYTHING THAT GETS MAILED OVER ON FRIDAY GETS DISINTIGRATED. Lie #2: You didn't have your account # on it, that's why it disintigrated. Excuse me, I'm laughing at these people. Next thing they'll tell me it was destroyed by a lasergun. Then, I went to the bank to ask for a confirmation that a letter had been faxed from that branch. My mother went in first. She came out and said "Don't go in there. They are going to call the police on you". lolololol. I can't take it.........I had been sick with the flu and was wearing jeans but had a closed wool short bathrobe on, I HAD to take care of this problem. I couldn't believe what Mom had told me. It couldn't be because of how I was dressed because I hadn't walked in there yet. I went in through a side door. I had to tell them that checking the fax machine would bring up a confirmation # that would verify once and for all that there was a faxed letter. They were useless. They wouldn't give me a piece of note paper. Meantime, the "uh huh" banker was smirking and took her friend into a lounge so they could talk about me. I went home empty handed, no confirmation letter from the bank that there had been a fax that was apparently lost. I made another call to another supervisor. This time I spoke to the branch manager. He said "we have security cameras. This is a case of he said - she said. The bottom line is, you are not going to have an account with Chase. You have FIVE different profiles that came up with your social security #. Then I remembered. I was the victim of identity theft in 2004 and Chase used to be Washington Mutual where one of my stolen checks had shown up. Did I get a chance to explain this? No. I said something to this man to really rattle his brains, and it's not worth repeating here, but I think there could be some truth to it. His response: THAT IS INAPPROPRIATE. THIS CONVERSATION IS OVER. Now how many times have you told the truth to someone only to hear "THAT IS INAPPROPRIATE". You'd think by now something more original would enter their heads. So...that is my complaint. One week in hell with Chase Manhattan. By the way, I did some research on them. In 2007, a Yonkers Branch was found to have connections with very seedy investments and were under fire by the Criminal Court. So the Washington Mutual crowd, along with my identity theft, make me wonder why any of us use banks to begin with. We'd be safer with it under the mattress. They all stick together, no one sticks up for the consumer. ANOTHER ONE OF THEIR CORPORATE IDIOMS: THAT ISN'T GOING TO HAPPEN.