Bdo Complaint - Didn't receive the money
PHILIPPINES -- I sent money to my boyfriend in the Philippines using my own BDO account. Then today, Saturday evening at around 7:30 PM, 06 February he withdraw an amount of 10,000 in BDO BF Homes Paranaque, but it seems that the machine hanged/malfunctioned which causes the money not to come out from the machine, even a receipt has not been provided to him by the said machine. what am I going to do to get back my money as my family in the Philippines needs the money very badly.
My boyfriend tried calling the Help Centre of BDO to report the incident but it took some time for him to get thru someone whom he get some help for what had happen and when the time he spoke to one of the agent he was just given a reference number regarding his report and was told that I, myself should be the one to call them directly on Tuesday for the reason that the complaint or report will be received only by Monday. I need an immediate action for this as it will really cost me much to call BDO Call Centre from Dubai.