BROOKLYN, NEW YORK -- I signed up for Nationwide Home Warranty, 40 days later I needed them to repair a water stoppage issue in my condo. They responded immediately to my claim, sent a plumber over the same morning. The plumber told them the price for repair, flat fee. Plumber did not solve problem for lack of payment. I refiled claim with Nationwide, no reply over 3 week period after numerous claims and telephone attempts. Finally, I got answer on phone to be told that claim was denied due to pre-existing condition. They told me they contacted plumber and he advised them of such a condition. I contacted plumber. He informed me that he had not spoken with Nationwide since he gave them flat rate price for repair. They completely lied; I cancelled plan and informed credit card company to dispute charge.