National Car Rentals Mexico Complaint - Rip Off Fees Charged For Drop Off
SAN JOSé DEL CABO. B.C.S. MéXICO C.P. 23400 -- On the 10th January 2010 we rented a car from National Car Rental in Tijuana Mexico for return to Tijuana on the 27th January. The first problems started on our drive down to Todos Santos when the windshield broke. After several telephone calls, which were not returned, we had agreement to take the rental to the La Paz central depot for exchange. On arriving they wanted to change the screen only and make us wait several hours for the work to be done.
Eventually after much arguing and telephone calls to Tijuana, they gave us an exchange car on the understanding that we take it back to La Paz and pick up the original rental. We were staying 60 miles away from La paz, but had no option but to agree. 4 days later we returned to La Paz and changed the cars over at our expense. We left Todos on the 24th to return to Tijuana with the car, however over night a storm took out 4 bridges and parts of the road back, the roads were impassable for 5 days.
We were then in Loreto some 4 hours North of La Paz we telephoned National explaining that the rental could not be returned by the due date, because of the road conditions, and asked them what they would like us to do they said to take the car back to La Paz for which we could pay US$741.00 as a one way drop off after 2 days of arguing we agreed on US$350.00 after first agreeing US$250 which they reneged on. As we had deadlines to meet with regards our return we had no option but to pay these rip off charges.
We thought about just abandoning the car in Loreto and let them sort it out, but being responsible people returned the car.
We are a British family and regularly book rentals from the National Group in Europe.
But National Car Rentals Mexico have to be bottom of the league. Their customer services are non existent, and they do not return telephone calls. This rental for 16 days cost us US$1590.00. Beware of Nation Car Rentals Mexico.