Toshiba America Consumer Products Inc. Complaint - Toshiba On site laptop Warranty is worthless
My son was required by his college to have an "on site" warranty service for his laptop so we paid an extra $180 for that last year. His screen went blank last Sunday and we called their customer service number. It is now a week later and after at least 15 calls to the service representatives, who are in Manilla, I think, we have been told each of the following things when we have called:
the part will be shopped Tuesday, the laptop is already fixed, the part was not shipped Tuesday but will go out Wednesday, the repair is not covered, the level 2 technician will call you Thursday or Friday, the technician has been contacted by email and will be calling you, we cannot contact the technician, you will have to call on a Monday to make a complaint. In addition, we have been transferred at least 4 times where we are put on hold for up to 10 minutes and then the phone goes dead. This is perhaps the worst customer service I have ever experienced. NEVER buy a warranty from Toshiba.