[X]
Write ReviewJump to 
Toshiba America Consumer Products Inc. Complaint - Toshiba On site laptop Warranty is worthless - Toshiba laptop on site warranty
Toshiba laptop on site warranty - Complaint
My son was required by his college to have an "on site" warranty service for his laptop so we paid an extra $180 for that last year. His screen went blank last Sunday and we called their customer service number. It is now a week later and after at least 15 calls to the service representatives, who are in Manilla, I think, we have been told each of the following things when we have called:
the part will be shopped Tuesday, the laptop is already fixed, the part was not shipped Tuesday but will go out Wednesday, the repair is not covered, the level 2 technician will call you Thursday or Friday, the technician has been contacted by email and will be calling you, we cannot contact the technician, you will have to call on a Monday to make a complaint. In addition, we have been transferred at least 4 times where we are put on hold for up to 10 minutes and then the phone goes dead. This is perhaps the worst customer service I have ever experienced. NEVER buy a warranty from Toshiba.
the part will be shopped Tuesday, the laptop is already fixed, the part was not shipped Tuesday but will go out Wednesday, the repair is not covered, the level 2 technician will call you Thursday or Friday, the technician has been contacted by email and will be calling you, we cannot contact the technician, you will have to call on a Monday to make a complaint. In addition, we have been transferred at least 4 times where we are put on hold for up to 10 minutes and then the phone goes dead. This is perhaps the worst customer service I have ever experienced. NEVER buy a warranty from Toshiba.
Comments:
Posted by saj80 on 2010-02-07:
Why does a school require an on-site warranty? I have never heard of this type of requirement.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Toshiba America Consumer Products Inc.:
Overall Rating:
