Bank of America Complaint - B of A is a bunch of liars
SIMI VALLEY, CALIFORNIA -- In Nov.2009 we UPS'd our payment overnight. One week later we get a call that they haven't received our payment. We told them we sent it UPS overnight on the 13th. They tell us to cancel the check and pay them over the phone (banks charge $30 to cancel a check and it's only good for 6 months)we told them we need to find out what happened to our payment first. We check with UPS and they supplied us with the date it was delivered and signed for BY BANK OF AMERICA. We call B of A and tell them we have conformation they signed for the package. They tell us to send a copy of the check imprint and the UPS information so they can research it and it will take about 2 weeks. Constantly getting the run around I finally ask for a manager (after the 2 weeks). The manager gets my info and says she'll research it and get back to me. She calls me a week later and tells me to call and leaves a number. The number is for the regular customer service and they tell me they have no way of transferring the call and all they can do is send her an email. After playing phone tag because they can't transfer the calls, I get a stupid response and letter of "Please send a front and back copy of the check, and a bank statement to verify the funds haven't been taken out". WTF! First how do I send a copy of a check they have lost, and second if the funds had been taken out I wouldn't be calling every week and dealing with this B. S. I should also mention that they kept marking me and my wives credit. I finally get fed up with their stupidity and call insisting to talk to a manager (this runaround had been going on for about 2 1/2 months. So this manager gets on the phone and tells me she's going to call research and puts me on hold for about 5 minutes, gets back on the phone and tells me she has research on the phone and will transfer me. Now it gets real good. This jack@ss gets on the phone and tells me we sent an empty package and it was verified by 3 people. I told her if this was true why has no one contacted us prior, or the letters we've received stated this. Her reply was there was no way of knowing what account the package was to. Yet she got on the phone and came up with this excuse in a matter of 5 minutes. Not to mention the package was UPS, there's a tracking #, senders info including a name and phone number. She continued to be rude and saying we should of canceled the check and made the payment like they told us to do in the beginning and blaming us. My wife knows for a fact the check was in the envelope, because she wraps the stub and check in a blue paper right before she puts it in the UPS package so it stands out when they open it. Then she tells me they will not fix our credit because it was my fault. Fact is they just don't want to take responsibility for loosing our check. Now I have a check that's canceled for 6 months and if someone stole it to use it fraudulently, in six months can wash the check and cash it. I wouldn't recommend ANYONE use Bank of America for anything, they are crooked and a bunch of liers. I wish our government would of let all those banks close and not bailed them out, none of them deserve it and I hope Karma hits them so hard they fall forever.
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