Chase Manhattan Bank Complaint - Incompetence Beyond Belief
Oct 16 2009- received call as mortgage payment was not rec'd
I immediately called Customer Service & determined they had check but it was missing a loan number (third party bank left it off inadvertently when changing the check name from Washington Mutual to Chase as requested). After some time on hold, I was told check was in their possession and they just needed to verify and post. I did not have to do a thing. THAT WAS IN OCTOBER!
Today (Feb 2010) I have spoken to countless incompetent customer service reps, supervisors and even contacted the CEO's office which forwarded me to the person dedicated to Customer Complaints who sent it off to an Escalation Team in So. Carolina. Nothing has been resolved and in meantime, late fees grow (I will never pay a dime), my credit is impacted and they apply more recent payments to the older ones creating a new problem every month.
Absurdities and Lies:
***They say they will call back and do not. This is just a tact to get you off the phone.
***They all say they will "escalate" your case but it is a meaningless buzz word, again to get you off the phone.
***They all say they will enter a code to get Credit and Collections to stop making threatening, annoying calls to your home but that never happens either--and when you tell them the last representative did that they tell you they did not and that THEY now will enter it for you.
***They all say sorry and this has never happened but if you get someone who speaks freely they will tell you it's a mess since the Wash Mutual deal went thru and they cannot merge systems or processes effectively.
NEVER EVER do business with CHASE. They are incompetent on the most basic of processes-- posting a check in their own hands.
Trust me-- you do not want to learn this the hard way. Perhaps the most frustrating aspect is that they have absolutely no regard for your time. Empty apologies are meaningless when people don't respect you as a customer in even the most basic way-- by doing what they promised in the first place.