Cricket Complaint - Cheap Service-Pathetic Customer Service-Try To Con Customers
TENNESSEE -- Detailed rating: service quality: poor customer Service: poor overall value: good
pros: reasonable cost, np prob with reception for me.
Cons: dirty dealings. Do you research, get proof. And don't back down-i got my way, many others caved...Read on if you need replacment phone and do what I did, you will save 75% off price
summary: my phone was cheap, couldn't make contact w charger after 3 months. I looked for better phone. One I liked (new) with 1 yr warrranty when bought through Cricket cost 179.99 Plus 15.00+Tx. I went to Best Buy, same phone 39.99,And they offer 2 yrrenewable replacement plan for 9.99.Just to play it safe, I went on line spoke on chat, they told me no prob with buying at Best Buy, just have to pay activation of 15.00.Sounded great, so I did and low and behold I get home call Cricket to active, they tell me open the package to read serial number, suddenly they say oh can't do it, thats a pay as you go.
I said, I spoke to representative on line told in detail which phone I was buying they said no prob. They wouldn't do it. I was pissed as hell, could have returned phone for refund but decided why miss this deal that would save 75% plus offer me 2 yr warranty, with ability to renew verses their crap ass 1yr warranty. So I went back on line, went to chat again, repeated same words, got same answer, no problem.
I took screen shot of conversation, went to Cricket store, they gave me crap, saying can't be done, have to open new account then after a month you can put on your existing plan, I said why, they said its not made for that type of service, I said what, in a month it magically becomes possible?I refused to cave, then took out the proof from web site, woman said, well they r wrong, I said well to bad, its the same company, now either give me a logical explanation why this can't be dome, and get me same phone from your supply and addit, or add this one now. They got manager, who quickly obliged me, even leaving out the 15.00 Fee to activate phone. It pays to get the facts, and have it on paper, and they will still argue, don't give in, and show up 15 min. Before store closes, they all want to go home. They do this stuff intentionally to make more money, don't let them get away with it. I read many reviews with people who had same issue, each one caved. So do what I did, get your phone at nest buy, get yourself a 2 yr warranty for 9 dollars, renewable, save yourself 75% of your money, and go in with proof, so go have a nice chat on line and take pic of your screen. If you don't know how search web, the download is free for softwear to make screen shots. Good luck and get them good, they deserve it for being so underhanded. Freakin cons.
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