Tmobile Complaint - Thieves
I have never received service and do not have any phones or equipment but $220.99 was charged to my credit card and Tmoble has no record of the charge so they refuse to give me a refund also they refuse to give me service..and it gets better..they refused to cancell my account since the day I received the phones till almost a month later. I literally called Tmobles customer service everyday from Oct 22 2009 till Nov 12 2009 when they finally credited my credit card in full as they legally should have. On Nov 25 2009 I was surprised to find my card was rebilled for the full amount and Tmoble again had no record of rebilling me, they told me they did not rebill me...the retail store I returned the equipment to did. Tmoble customer service says they are not responsible for there employees and yes they are actual Tmoble employees, I checked. I was promised a refund as of last week but received a bill crediting my non exsistant account with Tmoble. I just got off the phone with them and was told my refund is denied and there is nothing more I can do to get my money back or even phones or service in exchange for the money they stole. Can anyone tell me if I can sue them and would I really need a lawyer?
Its cut and dry plain and simple from minute one they are in the wrong and I have proof of everything. I recorded all the call I made to customer service as well as all the documentation in receipts etc.