Royal Caribbean Complaint - Royal Caribbean - Mariner of the Seas - bed does not fit an adult
We were booked for 3 adults in one ocean view room on the cruise sailing date of Dec 20, 2009 - Mariner of the Seas. Normally I would book the inside cabin as we all get sea sick when we see the ocean while the boat moves. However I was forced to upgrade to the higher category room ($600 extra per cabin) so that it can fit 3 people. When we boarded the ship on Dec 20, we found out that the room only fits 2 adults. The sofa bed for the 3rd person is very small and does not fit an adult. The cabin manager tries to fit the roll away bed but it does not fit in the small room. As the ship is fully booked, 3 of us are stuck with the 2-person room for the whole cruise. Besides the room situation, we encountered the dining issue with the Maitre D’ opening the stock room door which hit my chair while I was sitting without any warning or excuse. The dining interruption happened multiple times. We requested to have the table moved and the Maitre D’ refused to do so. Food was served everyday with the same breakfast and lunch menus and we tasted days old bread, croissants and sandwiches.
No bed, no decent food and no service in the dining room exist on the Mariner of Seas. I placed the complaints to the after cruise service care center and got no response.