Children's Place Complaint - Children's Place has gone South
I have been a faithful Children's Place customer both in Stores and Online for the past 6 years. I have their credit Card and buy gifts there for most of my friends children, family members, my little sister and my own children. I have always used them due to the quality of their clothing, the price and the customer service that I have received. I haven't had a problem until a few months ago. I got my order in the mail and when I put one of the jeans on my son, part of the zipper was missing. I contacted them and they informed me to send it back and they would send me a new pair (I did just that). A few days later, I went to put one of the other pair on my son and this one was missing the snap. Got the same reply from Childrens place and sent those back as well. (at this point I checked all of the other clothes and they seemed to be okay). About a month later, I still hadn't heard from childrens place so I contacted them and was told they were moving so it would take awhile to get my 2 pair of jeans. After numerous weeks and numerous contacts (now months have gone by) I finally get another reply stating that 7.65 will be put back on my credit card and I am not getting a pair of jeans back. So I ask about the amount and what about the other pair of jeans. This is ridiculous 7 dollars and 65 cents for two pair of jeans????? I just placed another order with them online a few days ago but I can assure you that this will be my last order with them. It doesn't take MONTHS to put a credit on my account and I was told to send them back and that I would be sent two new pair. These jeans were not even worn ONCE. They were defective. I am extremely UPSET to say the least. I would love to have a manager call me. I will be letting all of my friends know about this issue and I will NEVER shop here again. This is horrible and TOOO MUCH HASSLE for 2 pair of jeans.