JCPenney Complaint - JCP scam "20% off everything" promo code is really only 10%!
I received my daily JCP email, which in this case advertised, "20% off EVERYTHING" with Promo Code URBUDS2. I checked the entire page, including the asterisk area to see if there were exclusions, where there were just a few, like Sephora and gift cards. Nothing at all about slipcovers, furniture, etc. Nada. We had previously purchased a big Linden sectional sofa a few months before and I wanted to order an extra set of slipcovers. I clicked on the Promo Code, which took me to the JCP site, where I ordered the slipcovers. At the final shopping check out page, I realized that I was only getting 10% off, not 20% off. My radar also went up because there was no listing of the 20% off price, just my "promotion savings." This was obviously only 10%.
I called Customer Service and a young lady told me that since I was "ordering furniture" I would only get "the Associate's discount of 10%." What?? WHERE DID THAT COME FROM??!! HOW WOULD I EVER KNOW THAT? I asked her to connect me to a supervisor, which she did. The supervisor told me to fax her the JCP email, which I did.
I called back and got someone else ("Sue") who understood what I was saying, however, her supervisor, a "Barbara" at the Columbus OH telephone center refused to honor the 20% off because "I should have clicked on the Print Coupon page, which listed the exclusions." I said, "WHY would I click on a separate Print Coupon button when I was shopping off an online Promo Code? WHY ON EARTH WOULD I DO THAT?!!? They flatly refused to do anything. "Sue" said she would send the JCP Internet Team at Corporate my story; then the phone mysteriously "disconnected." I called back (10 more minutes) and got her again and asked her to read what she wrote. She had sent an email which was written as if I MYSELF had written it and that they had shown me how to "use the Print Coupon button". I was very angry by this point, having lost at least 45 minutes to this nonsense, which was worth all told about $80. We paid $2200 for the sectional. It was clearly JCP's screw up. It's easily foreseeable that a customer would click on the promo code and not hit "print coupon" ever.
I knew my small, local bricks-and-mortar JCP store doesn't sell furniture nor slipcovers. We live in remote Wisconsin and had to drive to Milwaukee to order the sectional. I would have no reason to EVER print this coupon to take to my store.
I had been telling everyone what a great, Pottery Barn-like sectional we bought and how fantastic JCP service was...I would have been willing to stay a customer if they just had said here, "Ooops, our mistake, sorry! How about we honor the 20% offer and throw in Free Shipping and tax to take out the sting and for your wasted time?" Hey, JCP, do I have to run your company for you? Places make mistakes, but it's how you handle them that counts. I could do this in my sleep. Why can't they?