Toys R Us Complaint - Beware - Purchase a Product From Toys R Us and it may be BadLuck 4 U
MENTOR OHIO, OHIO -- In November 2009, we purchased several toys from the Mentor, OH, Toys R Us store. These toys were purchased for our 4 year old grandson who we knew would be visiting us in February 2010 from the UK. All of these toys were gift wrapped as birthday presents and sat in their boxes in our home until he arrived for his visit on Feb 5th.
One of the products was an Animal Planet Remote Control Dinosaur. After installing the batteries into the product, the product worked okay for about 5 minutes and then quit moving. We tried more new batteries, but the product was defective. As consumers, we realize such things might happen and that it was not the store's fault. But since we had purchased it from what we thought was a reputable superstore, we expected that we could return it promptly to the same Toys R US store for an exchange or a credit towards an equivalent product. We had retained the cash register receipts.
To our absolute disgust the Toys R Us store manager refused to accept the product for either a credit or exchange, and instead cited a store policy of no returns or exchanges after 90 days. We explained the product was purchased as a gift and that it was only opened 2 days ago when our grandson arrived (he accompanied us to the store when we tried to exchange the product). We were not expecting any money back, just an exchange, or if Toys R US did not have that product in stock we would be willing to purchase an equivalent or more expensive product. Nevertheless, the store manager would not move on the company's position. We asked to see her supervisor and we were declined that opportunity. Thus we left the store with a defective product, a sad grandsiobm and a highly tainted opinion of Toys R Us.
As a consumer we have learned a hard lesson......take heed when doing business with Toys R Us.