Maytag Corporation Complaint - Bad Refrigerator
I purchased a Maytag refrigerator thru the Home Depot, within three days I realized it wasn't working properly. I came home from work one day and found water all over my kitchen floor. I called the 800 number that was given on the receipt for any problems with products. Well they told me they could not replace it until their technician inspected the Frig and determined if it was repairable or needed to be replaced and they did not have an appointment available until one week later. I had to wait 7 days before someone came out. Within the next three days I called again because the frig had stopped working all together, wasn't cooling at all, to find they were closed, they were not available on weekends. So I went directly to the Home Depot. Home Depot Rep. told me there was nothing they could do for me to wait for my appointment date. Well On my appointment date the technicians (2) came out and inspected the frig. and told me they could not fix it that it was a manufacturer defect and I should get a replacement. Well they made their phone call and reported their finding. Well Maytag wasn't satisfied with that they wanted me to stay home another day from work so they could send someone else to look at it. I said no way am I staying home another day from work. They were persistant and would not give. I told them I wanted the refrig out of my house it wasn't working and I wanted to return it and get my money refunded. Well of course they weren't going to do that either they told me I had to let someone come to the house again. I said I thought this was the purpose of the technician that were in my house to make the inspection and determine the outcome. They said Oh no those guys are just delivery men they are not qualified to make that decision I asked why are they in my house. I was told the Home Depot sent them. I said I was told a service Tech was being sent to my house that is why I told the day off from work. I don't need delivery men. Well the point is they would not take the refrig back. they down and out refused and they told me they had no record of me calling within the 48 hrs their policy stated for replacement of appliances. Which is a lie I called them within 3 days of the delivery. Their policy did not state 48 hrs I read the return policy. It states 30 days. Anyway after arguing with them I went to the Home Depot. They said If I returned it, it would be at my own expense for me to bring it in myself. Eventually Home Depot took it back and refunded my money. But I will never purchase a Maytag product again. I made sure all my friends and relatives are aware of how Maytag treats their customers.
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