Cricket Wireless Complaint - Cricket Has Very Poor Customer Service
Don't buy Cricket's mobile service if you are looking for a carrier with good customer service and technical support.
I have so many examples of their bad customer service that it would take me all day to explain them here in detail. The bottom line is that Cricket makes it NEXT TO IMPOSSIBLE to speak with a live customer service representative. Their so-called 'customer service' is actually the bad example given at the start of a customer service and appreciation class I attended recently. The foundation of the class was built upon the bad aspects of customer service found at Cricket. I do not work in the mobile phone industry, so it wasn't a carrier vs. carrier kind of class. Nothing like that.
Cricket has no appreciation for their long-term customers, no incentives for them. They lost me, a customer of eight years, today, due to their bad customer service.
If you are reading this review, and you are thinking about trying Cricket Wireless, you have been warned. If you know somebody who has Cricket service, just ask him or her. Sure, if you go to Cricket's website, www.myCricket.com, and you are wanting to purchase a phone or service, they display all kinds of methods of contact - including a LIVE CHAT with a Cricket representative! This is deceiving. Cricket is willing to speak with you if you are willing to spend money on a new phone or service, but if you have a problem with or a question about the service, or if you need technical assistance, you will be at a dead end.