Lumber Liquidators Complaint - Beware of Lumber Liquidators
CRANSTON, RHODE ISLAND -- We went to Lumber Liquidators to buy a laminate floor for our income property. We gave them the dimensions of the room and they told us we'd need 16 boxes of flooring, but also told us that they do not take returns - even on full, unopened boxes of stuff they stock! Based on that info, I told them to only give me 15 boxes and we'd come back if we needed more. Well, we only needed 13-1/2 boxes, so I have a full box that I'm now stuck with that we can't return. When I asked them why they wouldn't take it back, their only reply was "it is our company policy". This was not a sale or closeout item. So basically, they sell at a lower price, but then bump up the amount you need so they make up the money that way. So, if you go there, buy 2 or 3 boxes LESS than what they tell you. As for me, they lost a customer for a $35 box of flooring because I'll never go back there!
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