STAY CLEAR OF THIS COMPANY!!! I have a home warranty, bought by the seller of the house we bought. Obviously they bought us the cheapest and least trustworthy company they could find (that's my opinion).
Back to the facts, I had two issues in my home--one with electrical, and one with the fridge/freezer. The electrician told me right away that Nationwide will not pay, so anything he does I will have to pay for.
The appliance repairman found that my freezer fan was not blowing cold air, so he bought the part, made the claim, and it was denied. When I finally got a hold of the company after 3 days (which, by the way, it took me 7 days to initially get my claim in the system), they said the claim was denied because the contractors report suggested that the issue was pre-existing. In speaking with the contractor, he said his report said no such thing.
By the way, both contractors told me that they have NEVER been paid by Nationwide Home Warranty. The electrician wasn't even going to come. Nationwide does not pay claims. How can they, if they hand out <$400 warranties on all home systems without ever having anyone come by to see what condition the systems are in? This is a cheap company that you MUST steer clear from.