Royal Caribbean Complaint - Lost luggage
CALIFORNIA -- My grandsons and I left on a cruise with Royal Caribbean. The luggage handling area was in total chaos with the porters randomly throwing bags into carts. I decided I would rather carry on our luggage but when I went to check in, I was told I had to leave it with the porters it as it was too crowded and confusing for everyone to carry on their luggage.
One of the bags contained my grandsons GameBoys, two-way radios, games, books, etc. The amount of these items totaled $615.00.
Before leaving port I reported this bag missing. The desk clerk refused to check with the baggage area – he said it would show up later. The next day I again requested he call but he said it was too late. I filled out claim forms. Upon returning to the port I checked with the baggage claim in the terminal and was told the cruise line had never even reported it.
The day I got home I called Royal Caribbean who said they would mail additional claim forms. After almost two months and many unanswered telephone messages later I FINALLY received a claim form. I submitted it the same day along with copies of the original receipts for the lost items.
A week later I received a check for $70 specifying that by endorsing the check I was releasing Royal Caribbean from all liabilities. My grandsons were heartbroken - this represented all of their birthday & Christmas gifts for a year.
I have called them five times and written three letters since that date. There has never been an answer and no one has ever returned my messages.