AirTran Airways Complaint - Bait and Switch
AirTran Airways posts non-stop flights you can book months in advance and then two or so months before you are scheduled to travel you receive an e-mail that your flights have changed and guess what...instead of that 3 hour non-stop roundtrip between Boston and Ft. Myers you are stuck with an 6-8 hour travel through Atlanta or another city. This has happened to me for the third time and I have checked with others who fly this popular route and they report the same kind of experience. AirTran nduring the Florida "season" has one non-stop in each direction. The last time this happened (for a January r/t) it was exl[pained to me that my flight back was cancelled because the filght was not a full flight and in the future I was told to avoid Tues and Wed travel since these got cancelled the most. At the time I spoke to customer service I was looking to book future flights in May for me r/t to Ft Myers and for two other family members one way back to Boston. This was in early December. I specifically asked if the non-stop flights I was looking at on the we site would indeed be flying in May and was told absolutely. I booked my r/t and the other two one ways back to Boston and today 2/8/2010 I received e-mail notices for my r/t and the other two one ways that all flights have been changed. There are apparently no non-stop flights on AirTran between Boston and Ft. Myers in May. Had I known this in December I could have booked on either Jet Blue or Delta, and while the cost was more than AirTran at the time, it was still a decent price. Now the fares for the Jet Blue and Delta non-stops are extremely expensive. I have got to believe I am not the first to complain about AirTran's deceptive bait and switch practices. Something needs to be done to put a halt to doing business this way. I might add for what is it worth I am an A+ Rewards member but I will no longer support Air Tran with my travel dollars.
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