AirTran Airways Complaint - Customer Service Horrible
I am experiencing so much frustration with Air Tran Airways. I booked a flight online and inadvertantly selected the wrong time from the drop down menu without realizing it. I called in to the agent immediately and she said it would be $15 to change it over the phone, but I should go online to make the change. I went through all of the steps she told me, but the change somehow did not take affect. Two days later I realized that the update didn't take affect and called in to another agent. After being on hold for 30 minutes before anyone answered, I was told that she could waive one of the fees for $75 but not the other. I am traveling with a 3 year old. How would I be on a flight without my child? I just want to state that I fly SouthWest airlines frequently and have been in a similar bind where I input the wrong passenger name online and didn't realize it until the day of departure. Southwest has a fee to change flights information but the agent realized that this was "an honest mistake" and waived my change fee. The agents I spoke to today with AirTran gave me resolutions like, "you can pay one $75 change fee" "you can fly stand-by" or "you can pay $49" to change the flight on the day of travel. These are not viable options for me as I am traveling with a 3 year old and need to arrive back to my destination at a certain time because my transportation has a small window from when they can pick us up at the airport. Please understand that this is the first time in many years that I have gone with an airline besides Southwest and I regret it with my whole heart. The experience with AirTran so far has been horrible and I am so disappointed in the customer service I've received so far. I have to fly to Charlotte on Feb 26 but I will not be choosing AirTran as my travel provider for this flight or ever again. Horrible service. It is so sad to feel like you are being nickel and dimed as a consumer during a recession.