Carmax, Charlotte, NC Complaint - Where's The Customer Service?
CHARLOTTE, NORTH CAROLINA -- I'm purchasing a vehicle from Carmax in Charlotte, NC. I've always sang the praises of Carmax and talked my dad into driving 4 hours to get his truck from there 5-6 years ago - that's how confident I was in them. Now it's time for me to purchase a car, my finances have already been ran, I'm just waiting on the transfer so I can pick it up. It kills me at this point to give them $12K. This was my $12K buying experience. I first got a call from a sales rep, he left a voice mail. I called him back and left a message but didn't hear back for 3-4 days so I just called back to Carmax, no big deal, these things happen. Then I spoke to another sales rep who was very nice upon the initial call (but keep in mind that this was end of the month and numbers have to be met). I was suppose to go there last weekend but we had a snow storm and we were snowed in, Carmax was closed. I have an appointment for Saturday but woke up with my eye completely swollen shut (Pink Eye) and ended up at the Dr's office instead. I called on BOTH occasions to cancel. He asked me if I wanted to come in on Sunday but I said I'd wait until he was actually in the office, that it wouldn't be fair for him to come in on his day off.
I sent him 2 Corolla stock numbers I liked and he said, sarcastically, 'Are you sure you want a Corolla, it's not on recall you know' - I had asked about recall and apparently he didn't like the question. I then get a call from original sales rep who left a message of 'This is **, I need to know what you are coming to pick up your Camry' I don't know if this is the way he speaks in general but his voice was very commanding as if this Camry is weighing down the lot. I finally go today (eyes still swollen). I called FIRST and asked for original sales rep, the lady was extremely snippy and states he is off, do I want his cell phone number. I said no that I was just on my way in. She huffed and stated 'So do you want his cell phone number?!' I advise no again. I called 2nd Sales Rep and he states 'Oh, so you've finally decided to come' which dripped of sarcasm. I get to the facility and am advised by new 3rd sales rep that 2nd sales rep is finishing up a sale and will be with us shortly but he'll take me out to the car. Mr. Sales Rep #2 never made it over to us, he was having a smoke break so obviously he was busy. I don't think it really comes across in this review but everyone was so sarcastic and rude (minus new sales rep but I haven't finished the buying from yet so who knows). I'm tempted just to go to a dealer. It's hard to give someone $12K when they act obnoxious. I realize that the end of the month is over and now my sale is unimportant and this will be my last Carmax buying experience and I'll be warning everyone else along the way.