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Smith Brothers Appliance Repair Complaint - Don't Use Smith Brothers Appliance Repair - Appliance Repair

Complaint
Review by old school on 2010-02-08
ORANGE, CALIFORNIA -- I was put in touch with a company by a search engine who was supposed to be "factory authorized" to repair Whirlpool appliances. I was referred to Smith Brothers in Orange. They charged me $250.00 for a $40.00 part and $150.00 for 15 minutes of labor. After they refused to take a check, had no license number on their receipt, I had a BAD feeling about them. I checked with the Better Business Bureau and I only wish I had known who was coming before they arrived so I could have handed them copies of the complaints and given them the boot when they showed up.
Comments:
Posted by Anonymous on 2010-02-09:
shady repair company indeed.Will let all my peeps in the OC know not to use this poor excuse of a company
Posted by Starlord on 2010-02-09:
I don't know how they are at fixing appliances, but they make pretty good cough drops. :-)
Posted by Consumer Advocate2 on 2010-03-09:
I am very disappointed with the level of service received by Smith Brothers. Our refrigerator failed last week, a repairman came over on 3-5-2010, replaced the capacitor and the relay switch which cost us $240.72. Five hours later, the refrigerator failed again. I called Smith Bros. on two more occasions asking to speak with the repairman and discuss a resolution. I was told that a call-out was made and that we should be receiving a call back and that there was nothing more that could be done. Nobody ever contacted us. We were forced to purchase a new refrigerator to keep all our food from spoiling (and to prevent the $45 a day cost for dry ice) and are out the $240.72 paid to Smith Bros. in addition to the cost of a new refrigerator.

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