ORANGE, CALIFORNIA -- I was put in touch with a company by a search engine who was supposed to be "factory authorized" to repair Whirlpool appliances. I was referred to Smith Brothers in Orange. They charged me $250.00 for a $40.00 part and $150.00 for 15 minutes of labor. After they refused to take a check, had no license number on their receipt, I had a BAD feeling about them. I checked with the Better Business Bureau and I only wish I had known who was coming before they arrived so I could have handed them copies of the complaints and given them the boot when they showed up.